Voicebot Everything You Always Wanted to Know About Voicebots* (*But Were Afraid to Ask) Voice is undoubtedly the most used communication channel – among people, but not only. Voice is increasingly being used to
Customer Experience Customer service technology: what changes with the coronovirus pandemic? The past few weeks have been marked by a profound transformation in society. The coronavirus pandemic has forced huge...
Voicebot Giving chatbots the gift of voice A battle of the bots Chatbots are everywhere. According to Gartner, at the moment of writing between 1500 and 2000
Artificial IntelligenceVoicebot INPS deploys Interactive Media’s conversational AI solutions to improve service scalability and user experience INPS (‘Istituto Nazionale di Previdenza Sociale’) is the public entity that has been historically, since the early ‘900s, the main READ MORE
Voicebot ACI Infomobility automates traffic information service with Interactive Media AI-Powered Virtual Agent ACI Infomobility is an Italian company that is part of the Automobile Club of Italy (ACI). Its mission is to READ MORE
Artificial IntelligenceCustomer ExperienceVoicebot The history of call qualification – a perspective Someone was asking me about the techniques that in time have been used to qualify contact center calls – to READ MORE
Artificial IntelligenceCustomer ExperienceVoicebot My take on Omnichannel digital transformation Every contact center offer is Omnichannel these days. Companies operating in the space of contact center software – like everyone READ MORE
Voicebot Everything You Always Wanted to Know About Voicebots* (*But Were Afraid to Ask) Voice is undoubtedly the most used communication channel – among people, but not only. Voice is increasingly being used to READ MORE